The Priority Services Register is a free support service from Ofgem that makes sure extra help is available to people in vulnerable situations for their energy supply.
You are eligible to access this support service if you:
- have reached your state pension age
- are disabled or have a long-term medical condition
- are recovering from an injury
- have a hearing or sight condition
- have a mental health condition
- are pregnant or have young children
- have extra communication needs (such as if you don’t speak or read English well)
- need to use medical equipment that requires a power supply
- have poor or no sense of smell
- would struggle to answer the door or get help in an emergency.
You might still be able to register for other reasons if your situation isn’t listed. For example, if you need short-term support after a stay in hospital.
How to register:
Energy suppliers and Network operators will both keep a Priority Services Register. If you think you should be added to either you need to contact your energy supplier or network operator.
Give them your contact details and as much information as you can about your needs. Your supplier can pass your details to your network operator to add you to their register too. It’s a good idea to ask them to do this if you rely on your energy supply for medical reasons.
If you have a different supplier for your gas and electricity, you need to contact them both. You’ll need to register again with any new supplier if you switch supplier.
More information is available via the button below.