With railway strikes continuing to impact service, weather impacting reliability and the usual British railway delays, the latest Citizens Advice Gateshead monthly bulletin focuses in on railway refunds.

The December 2022 bulletin focuses in on railway refunds, including what proof you need to claim a refund, what you can claim for and when, how you go about claiming and how long you can expect to wait.

To download the bulletin, simply click below. Remember, you can always view all monthly bulletins over on our Citizens Advice Gateshead page, where you can also find more on how the organisation can support you.

In addition to our weekly on-site drop-in sessions which take place every Wednesday between 11:00am – 2:00pm in either the Listening Space or Bensham Meeting Room 3, you can access priority support at any time on 0191 490 4231 or via email on [email protected]. The next drop-in session will take place today at Bensham, with another on December 28th in the Listening Space – feel free to pop in and meet Jacob!